Critical Incident Management & Help Desk solutions.
Using robust and agile software, Our CCHD 24 hour Help Desk Service solutions are designed for organisations who need instant, flexible, front line support that meet the demands of a variety of industry sectors.
Outsourcing help desk services can dramatically increase an organisation’s productivity and reduce operational costs and CCHD has devised a package of benefits for our customer operations around the UK, including:
- 24/7/365 Level 1 response, incident logging and call handling for fast resolution
- Dedicated Customer Service agents for a single point of contact solution
- Contract coordination and centralised service coordination
- Specific escalation processes for industry sectors such as Utilities, Public Transport, Property Management and Health
- Asset management to track and schedule maintenance
- Remote monitoring and control of AV resources and environmental systems
- Best practice help desk procedures and processes
Whatever your support requirement, it’s good to know that there’s a team of professionally trained Help Desk personnel who will deal with your enquiry, quickly and efficiently no matter where in the UK you are.