As we head into the New Year, you may be wondering, “how do I choose a new security provider?”. There’s lots to be considered such as costs, company credibility, service delivery and if the security company can provide any added value.
These are our top tips on what to look for when considering choosing a new security services company.
1) Costs and value for money.
Keeping costs as low as possible is the goal of many security and FM managers. Overpaying for security can easily happen if you do not fully understand what security is best suited to your business, risking you engaging in services you do not need. It’s also worth noting, that cheaper contracts can often mean corners are being cut somewhere along the supply chain, giving you little value for your money, or putting your assets at risk.
At Expeditious Services, we take a “consultative-first” approach, where we consult with you to tailor your protection to meet both your needs and the budgets you’re working with.
2) Conducting due diligence
Conducting thorough due diligence on a new supplier is critical to ensuring you are working with a reputable company, who shares similar values to you, and you are not putting your business at risk. Every security provider should be SIA ACS audited, with a score and certificate of proof available on request. Other accreditations a security company has will depend on the services they offer. They must also follow British Standards and ISOs to indicate quality and best practice.
At Expeditious Services, we have all the relevant accreditations based on the services we provide and more. The details of our accreditations can be found HERE.
3) Finding areas of added value
A great security company shouldn’t just deliver their services or products to you, but also provide some sort of extra added value to your business. This helps you to achieve more value for your money and a better customer experience.
We add value to our client contracts in a variety of ways:
A) 24/7/365 helpdesk
Our in-house BS7949 Critical Control Helpdesk (CCHD) is the command centre for all our security operations. Working as a connection between you and officers, our expert team provide resilience whenever you need it. Our CCHD team are responsible for:
- Shift scheduling & issuing rosters
- Officer welfare & integrity
- Incident management
- Staff holidays
- Coordinating relief teams and ad-hoc deployment
- 24/7/265 support and complaint handling
B) Predictive crime tools
At Expeditious, we’ve developed a community-focused business protection software called INTEX247. This allows you to manage risk, prevent crime, and handle business interruptions in your local area. The functions of INTEX247 include:
- Live monitoring of local incidents & critical alerts
- Safety hints & tips
- In-app incident reporting & escalation
- Rapid mobile response
- 24/7/365 contact centre
C) Workforce management & employee wellbeing tools
Along with this, our in-house built workforce management and employee wellbeing app, Eximitas, helps you easily manage your security team and get the best results possible. The functions of Eximitas include:
- Shift scheduling
- Hydration reminders
- GPS tracking for officer safety
- Pedometer and wellbeing leaderboard
- Monitoring ‘Proof of Presence’ checks
- 24/7 counselling and GP access
Our clients benefit from the Expeditious Services’ recruitment arm, “Available to Resource (A2R) Personnel”. A2R Personnel match service-industry businesses with quality temp-to-perm workers, helping to overcome labour problems and rapidly deliver workers on the ground.
4) Alternative security models
Reviewing your security provider is the opportune time to consider an alternative service delivery model. Outsourcing has traditionally been the standard delivery option, but there are others available that may be better suited to your business.
One of our leading services is our insourcing security delivery model, helping clients like you to have control over their security and officers. Insourcing with Expeditious Services takes complete project manages the transition from outsourcing to insourcing, handing full control back to you to manage in-house with our ongoing support.
If you’re currently reviewing your security provider, see how we can transform your security and protect your future by contacting us.