Looking after the mental wellbeing of a workforce is hugely important, now more than ever, especially for those in the security industry.
According to research by the University of Portsmouth, over 40% of security officers display PTSD symptoms, with many more experiencing other forms of mental illness or stress. For people working on the “frontline” of the security industry, verbal abuse, physical abuse, threats of violence, poor working conditions and low pay are not uncommon causing negative impacts on mental health.
“One man down means three men out” is a common phrase within our team, describing how we collaboratively share the load of an employee not feeling their best. Maintaining optimal mental wellbeing doesn’t only improve consistency and performance for our clients, but it nurtures a better-engaged workforce, lower staff turnover and boosts morale.
How Expeditious Services look after employee mental health
Exercise is renowned for its benefits on mental wellbeing. As a full team, we make time for walks, getting outside and getting our steps in. We run monthly health and wellbeing challenges such as “walking to the moon” in October seeing us collectively walk over 3,000,000 steps. HQ regularly take to the local hills for meetings absorbing the benefits of nature while they’re masterminding. As well, all our security officers are encouraged to keep active and engaged in patrols with a little help from a pedometer built into the software they use.
According to the ‘Taylor Review of Modern Working Practices’, pay is strongly linked to better mental health. We pay all our team, from officers upwards, above minimum wage making sure to value fair work for fair pay. As a new member of the Living Wage Foundation, our current rates will continually be reviewed to meet the Living Wage standards.
A key role of our Critical Control Helpdesk (CCHD) team is to call security officers on a new placement, ensuring their basic needs are met. Officer health and wellbeing is paramount when on shift; welfare calls confirm to CCHD that a guard has access to water, a toilet and they are comfortable with the assignment instructions.
Annually, every member of the Expeditious Services team meets with the Head of Human Resources to review their wellbeing and welfare. This is an opportunity to discuss any grievances and anything they feel will improve their working life and career.
Valuing employee feedback
Another way Expeditious Services ensure team needs are being met, voices are being heard and experiences are being valued is through our employee surveys. These are regularly sent out for HR and our CEO to improve culture and strengthen morale across the entire company. Being respected in your place of work and feeling a part of a community has a hugely beneficial impact on mental wellbeing.
Check calls are standard practise between our Security Officers and Critical Control Helpdesk (CCHD). Throughout every shift, CCHD makes regular calls, checking our officers have everything they need and are safe. These routine checks are particularly important for lone workers and officers on high-risk sites to have the reassurance of an expert team behind them and never feel fully alone. We’ve found this has a hugely positive impact on stress levels and overall mental health.
It’s a worry time for anyone working on the front-line in services helping manage the impact of COVID-19. Not having the correct workplace protective equipment to keep safe on shift (during a pandemic or any other occasion) shouldn’t be an added concern. As well as correct PPE, all security officers receive regular support before, during and after a shift to maintain physical wellbeing and give them much needed peace-of-mind. You can read more about how we’re looking after our officers in our blog ‘Looking after security officer welfare during Coronavirus’.